Hospitality

Hospitality,
Meet Technology

Resy powers the world’s best restaurants,
using technology to imagine the future of hospitality.

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Hospitality

RESY BY THE NUMBERS

200m+
DINERS SEATED
2.3%
GLOBAL NO SHOW RATE
4,000+
VENUES LIVE
200+
GLOBAL CITIES

ResyOS is a complete restaurant reservations and waitlist system, including table
management, ticketing, web and app booking, CRM, POS integration and more.

Improve profitability

Use Resy Fly, the most advanced table management system in the world, and combine it with our business intelligence portal to get 360º visibility on your performance.

Built by restaurants

Every feature we build is developed in partnership with our restaurants. We are imagining the future together.

Hospitality from search to seat

Guests expect hospitality to start long before they walk in the door. Now it does.

Own your customers

Our best-in-class CRM comes standard, so you’ll know more of your guests, and know them better. We combine a cloud-based central guest database with POS connectivity for real-time data like live checks and total spend.

Fair pricing

Resy will never charge you per cover, so you don’t get penalized for being successful.

Omni-channel marketing

Get Demand when you need it, where you want it.

Starting at $249 per month.

No cover charges or surprises, and backed by the industry’s best support team.

Plans & Pricing

INTRODUCING

Resy Fly

Resy Fly is an adaptive optimization engine for your dining room, designed to get you the most covers out of every shift. It allows you to customize inputs and learns over time. Control everything, some things, or just leave it all to Fly.

fly
Maximize your throughput

Resy Fly knows your tables, turns, pacing and shifts, and can maximize your turns with each reservation.

Actually flexible

Fly allows you to combine scheduling strategies, so you can use slots at the chef’s counter and a flexible system at the bar. It’s controllable per table, per shift.

You’re in control

We’ve heard you! Create and manage your schedules, shifts, availability and more from the all from in the new ResyOS online Dashboard.

Technology that drives hospitality

Inventory, dining room, and CRM data are always live, and accessible to anyone in your organization with an iOS device and a login.

floorplan
  • Know your guests
    Know your guests

    Guest notes and preferences are shared across all your restaurants by any user on as many devices as you'd like. Via the Resy app, every customer writes their own bio, provides birthday and indicates allergies and dietary restrictions — so you never have to ask.

  • 2-way SMS confirmation & reminder
    2-way SMS confirmation & reminder

    Guests can confirm and cancel via text and even tell you they’re running late. This keeps no-shows to a minimum. 77% of reservations are confirmed or cancelled just with a text.

  • Notify automated waitlist
    Notify automated waitlist

    Fill cancellations automatically, while growing your guestbook. Notify tells you not only how in-demand you are, but also which guests want a spot.

  • Ticketing with PCI compliant
 credit card handling
    Ticketing with PCI compliant
 credit card handling

    With ResyOS, ticketing and reservations are handled by the same platform. No more transferring names and payment info back and forth.

Profile watch
  • Custom table & reservation types
    Custom table & reservation types

    Not every table is created equal, set customized templates for Dining Room, Patio and Bar Seats, or reserve slots for your Prix Fixe Tasting Menu or Wine Event. Fully transparent to your guests, you can also attach custom notes for more context.

  • Trackable web-based booking
    Trackable web-based booking

    Drop the Resy widget code into your website once and we’ll handle the rest — all days, events and promotions are powered from the same place.

    Know the exact source of every guest, whether they book through your website, an email blast or marketing partner.

  • VIP channels & alerts
    VIP channels & alerts

    Reward your best customers with exclusive access to tables, and priority Notify positioning.

  • Reporting insights
    Reporting insights

    Our new Business Intelligence home page gives you at-a-glance information across all important KPIs that you look at every day, from cover trends to ratings.

    And we’re layering in important third-party sources, like ratings and reviews from platforms like Facebook, and TripAdvisor, and POS detail, down to the exact dishes ordered by each party.

Resy’s Demand Network

Dining discovery is not just about one platform today — restaurant-obsessed guests use many channels to discover and connect with restaurants, often on their smartphone.

That’s why we’ve worked closely with Instagram, Airbnb, Google, Facebook and our international partners to seamlessly integrate Resy restaurant booking directly into their platforms.

More platforms, more covers. Simple.

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OVER 4,000 RESTAURANTS IN 200+ CITIES WORLDWIDE

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Unionsquare
testimonials quote

USHG is continuously on the lookout for technologies that bridge the worlds of high tech and high touch. When we opened the new Union Square Cafe we opted to road test Resy and we’ve loved seeing the overwhelmingly positive reaction from our staff members and guests alike.”

Danny Meyer
 CEO, USHG
Odd duck
testimonials quote

Resy has taken the reservation systems of the past and flipped them on their heads. To find a platform that is able to operated at such a high level and still be service-focused has been key. We have been able to secure more covers, drive demand, and do all this at a fraction of the cost [of what we previously were paying]. We took a risk on Resy and have not looked back.”

Jason James 
Partner and GM,
Odd Duck
 The ordinary
testimonials quote

We are extremely happy with the move to Resy. The guest feedback has been excellent, and the efficiency, cost and function of the platform is perfect for our needs.”

Adam Nemirow
 
Partner and Co-Owner,

FIG & The Ordinary

Resy helps the best restaurants be their best

See how operators use Resy to impact their bottom line

READ THEIR SUCCESS STORIES

Business Intelligence and Actionable Insights

360º visibility into how your business is trending, how service staff is performing and most importantly, visibility into what your customer really thinks about your business.

Business Intelligence and Actionable Insights
  • Real-time POS data
    Real-time POS data

    Through partnerships with products like Breadcrumb by Upserve, we aggregate all of your transaction and performance data on one place, to help identify issues and solve problems faster.

    For the first time, connect item-level POS data with your guests’ profiles. Track preferences and real-time trends to serve your guests better.

  • Resy Surveys
    Resy Surveys

    Solicit private, 100% customizable feedback with the first-ever, reservation-integrated, dynamic survey product. Imagine customer feedback that’s not only tied to a guest name, but also to their wait time, their table number, their server, their check.

    Resy Surveys builds a direct connection with guests at scale, and collects meaningful, useful, and actionable feedback.

  • ResyPay
    ResyPay

    A hospitality-first payment system, 100% compatible with your existing payment workflows. Guests can view, pay and split a check in one tap.

PLANS & PRICING

No cover charges or surprises, and backed by the industry’s best support team.

Platform

Optimized for price.

  • Online reservations
  • Table management
  • Waitlist management

$249 / mo

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Platform 360

Optimized for hospitality.

  • Everything in Platform
  • Customizable guest messaging
  • Customizable post-meal guest surveys
  • Dedicated Account Manager & Implementation
  • Web booking for back office reservation teams
  • Password protection and role permissions

$399 / mo

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Full Stack

Optimized for Enterprise.

  • Everything in Platform & P360
  • Designed for 10+ location groups
  • Custom reporting (geo, brand, etc.)
  • POS integration

$899 / mo

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Features

Platform

Platform 360

Full Stack

ResyOS iPad/iPhone App with Unlimited Users, Devices & Covers Check Check Check
ResyFly Reservations & Inventory Optimization Tool Check Check Check
Table Management with Server Sections, Status Updates, Chit Printing & Floorplan Editor Check Check Check
Waitlist Management with Automated, 2-way SMS Messaging Check Check Check
ADA-Compliant Customizable Guest-Facing Booking Widget Check Check Check
Notify Future Waitlist Check Check Check
PCI-Compliant Ticketing, Deposits & Cancellation Fees Check Check Check
Customizable Table Types & Experiences Check Check Check
Automated 2-way SMS Confirmation System Check Check Check
Dashboard on the Web to Manage Your Restaurant From Anywhere Check Check Check
Core Analytics Reports Check Check Check
Seamless Import of Existing Guestbook and Reservation Data Check Check Check
Group Training via Web Conference Check Check Check
Password Protected Inventory Minus Check Check
Customizable Table Statuses Minus Check Check
Customizable Guest Messaging & Confirmation SMS Minus Check Check
Customizable Roles and Permissions Minus Check Check
3rd Party Pre-Payment with PCI Compliant Credit Card Processing Minus Check Check
In-house Web-based Booking Tool for Reservationists Minus Check Check
Third Party Ratings (Google, Facebook, Trip Advisor, etc) Minus Check Check
Customizable Post-Meal Surveys Minus Check Check
Customizable Data & Analytics Package Minus 2 reports Unlimited
Dedicated Account Manager Minus Check Check
Dedicated 1:1 Training via Web Conference Minus Check Check
Realtime POS Integration $100/mo $100/mo Check
High Volume Network Configuration Minus Minus Check
API Access and Data Integration Consultation Minus Minus Check
Apple Watch App & Alerts Integration Minus Minus Check
Enterprise Level Reporting - Group and Brand Level Reporting & Insights Minus Minus Check
Guest Awareness & Transition Consultation Minus Minus Check
Get Platform Get Platform 360 Get Full Stack

Let’s talk

One size does not fit all — schedule a demo with our team to learn how Resy will help your business.

Need Help? Already a ResyOS customer?
Contact support@resy.com.