Partner and General manager of Odd duck
"Resy has taken the reservation systems of the past and flipped them on their heads. To find a platform that is able to operated at such a high level and still be service-focused has been key.
We have been able to secure more covers, drive demand, and do all this at a fraction of the cost [of what we previously were paying]. We took a risk on Resy and have not looked back."
co-owner of king
new york, new york
“One way that Resy has made an impact is that it has allowed us not to have a dedicated reservationist who simply confirms reservations. The confirmation texts have been very helpful in saving money in that regard.”
owner of marconi
"Partnering up with Resy was a great decision! Making such a big change in a restaurant can sometimes be daunting, but thanks to the team at Resy, the transition was smooth and efficient.
As a busy restaurant, this program suits our needs impeccably. It's thoroughly designed, reliable, and user friendly for both the restaurant as well as our guests. We couldn't be more satisfied!"
chef and partner of two ten jack
"Roughly 70% of our seating is communal and we try to keep the vibe very casual and focus primarily on walk-in business.
Switching to Resy allowed us open up roughly 40% more reservations to the public because we are confident the guests expectations are set up correctly; knowing they will be seated at the sushi counter, communal tables, or a private table in the dining room. We no longer have the worry of a guest being disappointed with their seating options when arriving for their reservation."
GENERAL MANAGER OF tetsu
new york, new york
"We opened Tetsu with Resy and it was a smooth and quick process. The software is intuitive and as most of us hadn't used Resy before, it was easy for all of us to learn.
We've been on Resy for about 2 years now, and have been very pleased with it. The new Fly software is even better than what we started with because it's more hands on for us to make day to day changes on our own.
The biggest reason why we love Resy though is the customer service. It's nearly 24/7, we always get a quick turnaround from Seamus and his team on whatever we need."
MANAGER OF cheeky's
palm springs, california
“Before Resy we used pen and paper to capture a (written) waitlist. Resy’s waitlist feature has been super useful and has made a positive impact on our hosts, guests and the local community.
Our average wait time is usually at least one hour, and before Resy we’d have an enormous amount of people waiting outside of the restaurant. Our restaurant is in Palm Springs and near a lot of shops. Since Resy now texts our guests to update estimated wait times, our guests have more freedom to walk around, shop or grab a drink which also benefits the surrounding local business community.
Our hosts have also found benefit and it’s taken a lot of stress out of for them given that we usually always have long waits. In fact one recently told me how helpful it’s been to have a lot less people breathing down his neck."
General manager OF the royal oak marleybone
"It's great that Resy doesn't publish the written reviews, because it means the comments are much more constructive. They're usually much more specific in feedback, usually to do with dishes. We use the ratings every week in management meetings."
office manager of matter house
new york, new york
“I’ve found the portal to be really easy to use and intuitive and it’s really helpful, especially since we’ve had a lot of single day special events. With Mother’s Day coming up, it’s super easy to go in and get set up and not overly laborious. It’s really intuitive!”
general manager OF tallula's
los angeles, california
"Resy is a key part of our success. The cost is competitive and the functionality is exactly what we need.
New team members easily navigate the software, while seasoned staff find it easy to jump in and give a hand booking or seating parties. We recently started using the ticketing function and this has led to a dramatic drop in potential lost revenue for our special events.”
host at gocciolina
durham, north carolina
"I love Resy because it does the work for me! As a host, I no longer need to calculate table turns manually. Resy Fly works with our inventory to max our actual capacity. Resy provides quick support when needed.
I also like all of its awesome features! With Resy communication with guests is much easier, I can add notes/tags on guests profile. With 'notify me' I can easily add new guests when others canceled. I also get a full analysis of how we did compare to other times..and much more! Overall, Resy Fly rocks!"
CFO & Proprietor of grey ghost detroit
"The phone app makes setting reservations from anywhere a breeze and the global guest book has helped us bring a personal touch to first time diners while ensuring we thank our returning guests. This feature was something that we previously did not have and frankly don't know how we lived without.
We have been truly ecstatic with how the transition has gone and couldn't be more excited to be partnered with Resy into the future!"
president of makani
“Resy has brought customer service to a whole new level at Makani. We can more easily keep track of guest allergies, birthdays, table preferences, allergies, etc, which has helped us build even greater repeat visits. It's so much easier to message our guests (confirming or modifying reservations, messaging waitlist) and has saved us a lot of time versus the old way of communicating.
Another thing we love is that if a reservation is cancelled, we can automatically notify guests on a waitlist, which has filled more tables and as a result we don't often have empty tables on busy nights.”